customer service

Customer Service in the state of "Now"

genevangelist 2 Comments

My friend Jeff Pulver just recently pulled off one of the most incredible conferences on what he calls the “State of Now”. (I was honored to work with him behind the scenes!) The 140 Characters Conference was not a simple event on how to use Twitter. Au contraire, my tweet friend. It was a vast cultural expansion into how the state of now is changing the entire world. If we have learned one thing about Twitter, Facebook, Apple, YouTube, Google and Amazon, they have been changing the future of how we do things, faster, more efficiently and with a wider….

How to take a hit on your personal/company brand and come out on top

genevangelist 3 Comments

The other day on Twitter, I was following a friend who tweeted about a new contest service a web applications company made for a well known hotel chain. Because my day job involves running a web applications company that creates successful web apps based on the Twitter API, I was intrigued on how the service would work as well as supporting other developers. So I signed up. As was the protocol the contest company agreed to when I signed up. No more than 1 retweet. Needless to say, they screwed up big time. Because of the programmers not testing the….

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